No hassle return policy

• We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unopened, with intact packing.

• You’ll also need the receipt or proof of purchase.

• To start a return, you can contact us at info@mystiquearoma.ae.

• If your return is accepted, The customer has to courier the package to the given address.

• Items sent back to us without first requesting a return will not be accepted.

• You can always contact us for any return questions at info@mystqiuearoma.ae.

Damages and issues

• Please inspect your order upon receiving and contact us immediately if the item is defective,damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, get in touch and we will send you the new item you requested.

Refunds

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

• Please remember it can take some time (4-7 days) for your bank or credit card company to process and post the refund too.